The textbook of community and pharmacy management is as per the D.Pharm PCI syllabus. The book aims to equip pharmacist with a comprehensive knowledge of community pharmacy practice, health screening services in community pharmacy, pharmaceutical care, prescription and prescription handling, medication adherence, overthe-counter (OTC) medications, patient counselling, barriers to effective counselling, patient counselling points for chronic diseases/disorders and communication skills (Interactions with professionals and patients).

   Salient features of the book are:
         –Text is simple and lucid.
         –Diagrams and tables make the process of learning truly enjoyable.
         –Syllabus-oriented, exam-specific, and student-friendly language.
         –The total syllabus is covered in this book as per new PCI syllabus.
         –Important tables, multiple choice questions chapterwise, model test papers, and question banks are provided.

CHAPTER

1. COMMUNITY PHARMACY PRACTICE
     Importance of Community pharmacy
     Role of pharmacist in Community pharmacy
     Scope of Community pharmacy
     Need for community pharmacies in India
     Community pharmacy practice in 1970s & 1980
     Historical development scenario of CP in India and in the world
     History of pharmacy regulation in India

2. PROFESSIONAL RESPONSIBILITIES OF COMMUNITY PHARMACISTS
     Ideal Quality & advantages of SOP (Standard Operating Procedure)
     Objectives of Good pharmacy practices (GPP)
     SOP for drug storage, SOP for storage of vaccine, SOP for dispensing of medicine, SOP for inspection
     Objectives of SOPs in pharmacy, significanceof SOPs
     Role of community pharmacist in community health
     Crucial functional responsibilities of community pharmacists
     Various requirements and necessities for the GPP
     Difficulties to deliver healthcare and pharmaceutical treatment to patients and society

3. PRESCRIPTION AND PRESCRIPTION HANDLING
     Components of Prescription
     Strategies for minimising dispensing errors
     Stepsinvolved in handling of prescription
     Types of prescription
     Legal requirements for a valid prescription
     Requirement for a setting of dispensing
     The qualities of good drug dispenser
     Various types of dispensing errors
     Legality of prescription
     Importance of pictogram in prescription handling with examples

4. COMMUNICATION SKILLS
     Need for communication skills in pharmacy
     Various types of communication skills
     Body language importance in communication
     Closed and open questions with the patient
     Compare verbal and nonverbal communication skills
     The question skill/Patient interview techniques in detail
     The barriers to communication
     Various elements of communication skills

5. PATIENT COUNSELLING
     Patient counseling importance
     Stage of the PC
     Types and the benefits of PIL
     The significance of PPI
     The medical treatment/patient counseling points of hypertension, diabetes, asthma, TB, COPD, AIDS
     The barriers in Patient Counselling

6. MEDICATION ADHERENCE
     The factor related to doctor influencing non-adherence
     The role of pharmacists in ensuring medical adherences
     The factors influencing non-adherences to medication
     Strategies to overcome medication non-adherence
     Role of pharmacist in promoting safe practices during self-medication

7. HEALTH SCREENING SERVICES IN COMMUNITY PHARMACY (HSS)
     The facilities needed in community pharmacy to provide health screening sources
     The benefits of health screening
     Various types of HSS offered in CPs

8. OVER THE COUNTER (OTC) MEDICATIONS
     Roles of Pharmacist in promoting safe practice during self-medication
     The significances of OTC medicine
     The status of OTC medication in India
     The need and role of pharmacist in OTC medication dispensing
     The various steps of counseling for OTC products

9. MANAGEMENT OF COMMUNITY PHARMACY
     Site selection requirement for a community pharmacy
     Benefits of pharmacy operation software
     Various type of community pharmacy
     Importance of financial planning
     Telepharmacy and give the role of its in healthcare
     The legal requirement to set up a community pharmacy
     The SOP for retail pharmacy
     The advantages of online pharmacy

APPENDICES
       I. LIST OF ABBREVIATIONS
      II. TABLES
     III. TERMS AND DEFINITIONS
     IV. MODEL TEST PAPERS

INDEX